Digital glasses for remote maintenance
Yamato Scale offers digital glasses as a solution for on-site remote maintenance. With the Y-ViTeSe concept, our service experts look “over the shoulder” of your technicians, allowing them to give real-time instructions on repairs or system settings. The communication goes both ways. The Yamato service technician sees exactly what is happening in the machine and is able to send graphical instructions to the technician in your production at the same time. The inside of the digital goggles contains a mini monitor that is in the field of vision of the technician on site. The integrated headset is used for voice transmission.
The greatest advantage of this Y-ViTeSe concept is the flexibility and quick access to technical assistance in case of production problems.
A service technician from the original manufacturer could not be on site any faster. Take advantage of our Y-ViTeSe service with digital glasses.
Image and voice transmission takes place in real time. Our service experts look “over the shoulder” of your technicians.
With the Y-ViTeSe concept, you have the choice of two service packages
that differ in terms of performance, scope and price:
Option 1
- Digital glasses to be purchased (they remain your property)
- Package of 10 support sessions of 15 min. each
- Software and license included
Option 2
- Digital glasses for rent (period according to individual agreement)
- Package of 10 support sessions of 15 min. each
- Software and license included
Check out this demo video for a better understanding of the application.
Benefit from the advantages of the Y-ViTeSe concept:
- Service support is with you instantly
- You save time and can solve technical problems immediately
- No travel expenses for service visits
Interested?
We will be happy to advise you and provide you with an offer for the desired Y-ViTeSe option.
Uwe Plicht
Manager Customer Service
“With the help of our Yamato Virtual Technical Service, we can intervene immediately in the event of technical difficulties. Distances no longer play a role. From diagnosing the error to process optimization and repairs, we can assist our customers every step of the way by means of virtually looking over their shoulder. The advantages are numerous: quick responses, production reliability, cost savings and reduced environmental impact. From my point of view, this customer service will become a standard service in just a few years. We are pleased that our customers are already implementing such solutions today.”
These recommendations are based on 11 years of experience at Yamato Scale.
Contact us for further information.
E-Mail: service@yamatoscale.com
Hotline: +49 (0)2154 9159-0
Topics in this article
Virtual technical service, Y-ViTeSe, digital glasses, digital goggles, remote maintenance, technical assistance, support sessions, software, multihead weighers, Checkweighers, weight checker, data analysis, production controlling, data transfer, program amendment, troubleshooting, Multihead weighers, Multihead Scales, Automatic Multihead Equipment, Automatic Dataweigh, Computer Combination Weighers, Industrial Weighers, Dynamic Weighing Systems