Respecting clearly defined quality standards is a topic of increasing importance in today’s business processes, both on a national and international level. Constant learning and improvement processes, service, and the capacity to adapt to ever changing markets and customer demands all fall into this category.
Last year, Yamato Scale GmbH embarked on a comprehensive program to improve the overall quality of its products and services. The kickoff for this program, named Q10+, was an extensive survey focusing on customer satisfaction which took place last summer.
This was followed by the introduction of a quality management system for the entire company based on the DIN-standards ISO 9001.
The quality management standards DIN ISO 9000 introduced in 1987 represent the worldwide basis for the quality control and quality management used in many companies in various industries. They are the most widely employed standard reference of the International Organization for Standardization (ISO).